About Us

Careers

A Better Career

Forensic genealogy isn’t a solo effort—it takes a dedicated team to deliver superior results. At HeirSearch, we offer competitive wages, comprehensive benefits, and the opportunity to learn from some of the best in the business.

We’re always looking for enthusiastic and motivated people to join our experienced, friendly team. Our team members include the best Researchers, Account Managers, and Administration staff in the industry.

Current Openings

Administrative and Research Assistant

Job description
HeirSearch Inc. is seeking an Administrative and Research Assistant to join the team. You are responsible for supporting the Researchers by obtaining, organizing, and collating documents and information to support and facilitate all functions of the research process.

The Administrative and Research Assistant oversees front desk duties, including answering reception phone calls, coordinating notary appointments, liaising with property management, and facilitating requests. This person also assists in scheduling company social events and participates in the Joint Health and Safety Committee, manages office supplies, handles mail, maintains office documents, and oversees equipment maintenance.

Requirements

  • Secondary education: some post-secondary is preferred.
  • 1 year+ experience in general office administrative experience required; legal assistance experience an asset.
  • Intermediate knowledge of MS Office (Word, Excel, Outlook), Windows, and basic office equipment is required.
  • Must have strong business writing skills, professional writing style and ability to convey important information clearly and concisely. Must proofread detailed documents and correct sentence structure, punctuation, and spelling, and identify errors and omissions in content.
  • Must have professional communication style and telephone manner.
  • Must be able to develop and follow systems and processes for easy access and retrieval of thorough and detailed information.
  • Multi-tasking, prioritization, and time-management skills. Follow instructions and base decisions on current practices.

Duties and Responsibilities

Front Desk

  • Answer reception phone calls promptly and direct callers to the appropriate party.
  • Coordinate notary appointments and communicate schedules to applicable staff.
  • Liaise with property management and facilitate incoming and outgoing requests.
  • Assist with scheduling and coordinating company social events.
  • Participate in the Joint Health and Safety Committee (JHSC), including providing emergency training to new employees.

Office Administration

  • Manage office supplies, including stationery, kitchen supplies, and corporate branded inventory.
  • Handle outgoing mail and sort and distribute incoming mail.
  • Assist with maintaining office documents such as policies, procedures, directories, and disaster recovery plans.
  • Oversee and schedule regular maintenance of office equipment.

Research Support

  • Order research-related documents and follow up on delivery status.
  • Brand and print family trees as needed.
  • Proofread Researcher’s reports; add genealogical chart data; number and copy exhibits.
  • Reconcile Visa bill, cheques, Outside Researchers payments on retainer, and process External Researcher invoices.
  • Create final PDF packages, upload them to Salesforce, and prepare USB sticks.
  • Fax and mail client correspondence, including final reporting products.
  • Log time and disbursements appropriately in Salesforce.
  • Undertake other tasks as assigned by the Assistant Research Manager and/or Department Leaders.

Why HeirSearch?
Given the highly specialized nature of research conducted by HeirSearch, we have well-rounded and progressive on-the-job training. This includes a mentorship program and continuous training to ensure that all employees receive the support needed to succeed and to maintain our company’s international reputation. We also offer:

Professional Development
Extended Health Benefits, Dental, Vision, Life Insurance
On site Parking
Permanent Full time Employment

Working Conditions/Environment
Fully on-site role in an office environment, primarily involving computer and telephone-based work during regular office hours.
Job Types: Full-time, Permanent
Pay: $21.00-$23.00 per hour
Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • AEC / DEP or Skilled Trade Certificate (required)

Work Location: In person

Sales Account Manager

The Account Manager (AM) is responsible for securing sales from existing and prospective clients through a B2B and solution based consultative selling approach. The incumbent is driven to provide a high level of customer service and provides the HeirSearch client with the highest level of professionalism while closing sales and reaching monthly sales goals.

Duties & Responsibilities:

  • Responds to and qualifies assigned leads in the set timeframe.
  • Secures sales from existing and prospective clients to reach and exceed monthly sales goals.
  • Manages client’s expectations and delivers a positive customer experience to ensure repeat and referral business.
  • Assembles accurate and complete information to enter and track in Salesforce CRM system.
  • Sales project participation as assigned from time to time.
  • Oversees and manages the full cycle client experience.
  • Collaborates with the research team to troubleshoot and resolve issues related to client files.

Skills & Abilities:

  • Able to multi-task and work in a fast-paced environment
  • Excellent verbal and written communications skills
  • Ability to work as an individual and within a team environment
  • Self-motivated with a high desire to learn and succeed
  • A strong understanding of the sales cycle with the ability to be flexible
  • Ability to build relationships (both internal and external) based on trust, respect and confidence

Qualifications & Requirements:

Education:

Post-secondary education in Sales, Marketing, Business or equivalentyears of experience preferred

Experience:

Minimum of 1 year inside sales or telephone customer service – with legal and/or financial institution experience considered an asset

Computer:

Basic knowledge of MS office: Outlook, Excel, Word & PowerPoint, Salesforce (or like CRM system)

Work Environment:

Remote work upon completion of initial onsite training

Client interaction via telephone and e-mail

Travel is not a requirement but may be a future opportunity

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor’s Degree (required)

Location:

  • Burnaby, BC (required)

Work Location: In person

Family Historian/Genealogical Researcher/Family History Researcher

(Burnaby expand to Fraser Valley), BC

In Office position

HeirSearch is in search of an exceptional and passionate Family Historian/Genealogical Researcher to join our dynamic team. As a Family Historian, you will be at the heart of our mission, conducting thorough genealogical research for our clients, meticulously analyzing historical documents, and crafting comprehensive reports on family histories. We are on the lookout for a detail-oriented individual with a strong understanding of research methods who can deliver precise and captivating narratives about our clients’ ancestors. Our ideal candidate is someone with a research-related background who’s also a quick learner for the comprehensive training that’s provided to ensure success in this role.

Key Responsibilities:

  • Conduct extensive genealogical research for clients using a wide range of online databases, historical records, and other relevant resources.
  • Analyze and interpret historical documents with precision to uncover family relationships, connections, and historical context.
  • Compile meticulously detailed reports on family histories, including comprehensive information on ancestors’ birth, marriage, and death records, as well as additional relevant historical information.
  • Maintain regular and effective communication with clients, ensuring a clear understanding of their research needs, providing updates on research progress, and managing client expectations.
  • Collaborate seamlessly with other team members, sharing knowledge, insights, and resources to ensure research projects are completed efficiently, accurately, and within designated timelines and budget constraints.
  • Stay at the forefront of genealogical research techniques, tools, and resources, continuously expanding your expertise and adapting to emerging trends in the field.

Qualifications:

  • A bachelor’s degree in genealogy, history, or a related field. Advanced degrees are a plus.
  • Minimum 2 years proven research experience.
  • Exceptional analytical skills, with the ability to navigate complex historical documents and extract relevant information with meticulous attention to detail.
  • Outstanding written and verbal communication skills, enabling you to present research findings in a clear, concise, and engaging manner.
  • Proficiency in utilizing a variety of online databases and historical records, demonstrating a solid understanding of different research platforms and tools.
  • Proven ability to work independently, efficiently managing multiple research projects simultaneously while maintaining high standards of quality and accuracy.

What do we offer?

  • The chance to work in a unique industry, fast-paced position, and professional environment.
  • Comprehensive medical and dental benefits and paid time off
  • Social Committee events and gifts
  • Charitable giving programs
  • On-site parking and close access to public transit.
  • After completion of the training program, work-from-home (WFH) options are available.

Who we are?

We Find Missing Heirs A Better Way®

HeirSearch™ research experts work with executors, administrators, trustees, fiduciaries, bank and trust officers, and their counsel to establish kinship for legal purposes. Since 1967, we’ve used forensic genealogy, an analytical research method, to successfully complete tens of thousands of worldwide searches.

Job Types: Full-time, Permanent

Schedule:

  • 8-hour shift
  • Monday to Friday

Work remotely:

  • Yes, this is an option, but only after training is complete and the candidate has met certain milestones.

Salary range:

  • $26-$28. Range is higher after progression into higher Researcher levels.

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care and HSA
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

 

General Inquiries

From time to time as our company grows, we seek enthusiastic and motivated individuals to join the HeirSearch team.

Our team members include: Researchers, Account Managers, and, Administration staff.

Meet the Team

Learn More